Question 1

How long does standard shipping take?

Accepted Answer

Standard shipping takes 5–7 business days to all 48 contiguous US states, with 1–2 business days of handling before it ships. Orders placed before 12 PM ET are typically processed the same business day.

Question 2

Do you offer free shipping?

Accepted Answer

Yes! Free standard shipping on all U.S. orders over $75. Orders under $75 ship for a flat rate of $6.99. See our Shipping Policy for full details.

Question 3

Do you ship to Alaska and Hawaii?

Accepted Answer

Yes, we ship to Alaska and Hawaii. A flat rate of 2.99 applies and delivery typically takes 7–14 business days — the $75 free shipping threshold does not apply to AK/HI orders.

Question 4

How do I track my order?

Accepted Answer

Visit our Track Order page and enter the email and order code from your confirmation email to see live status and tracking info.

Question 5

What payment methods do you accept?

Accepted Answer

We accept PayPal, Visa, Mastercard, American Express, and Discover — all processed securely through PayPal's encrypted checkout.

Question 6

Is my payment information secure?

Accepted Answer

Yes. All transactions are processed by PayPal with SSL encryption, and we never store your full card details on our servers.

Question 7

What is your return policy?

Accepted Answer

We accept returns and exchanges within 30 days of delivery. Items must be new, unworn, and have original tags attached. Returns are completed at our store location — email support@hollowhowl.us to get started.

Question 8

How long does a refund take?

Accepted Answer

Once your return is inspected and approved, refunds are processed within 5–10 business days back to your original payment method.

Question 9

Can I exchange an item for a different size or color?

Accepted Answer

Yes — exchanges are available for a different size or color within the 30-day window, subject to stock. If your preferred option is unavailable, we'll issue a full refund instead.

Question 10

What if my order arrives damaged or wrong?

Accepted Answer

Contact us within 7 days of delivery at support@hollowhowl.us with your order code and a photo. We'll send a replacement or issue a full refund at no cost to you.

Question 11

Can I cancel or change my order after placing it?

Accepted Answer

Orders can be cancelled or modified within 2 hours of placement, before they enter processing. Contact us immediately at support@hollowhowl.us and we'll do our best to help.

Question 12

How should I care for my Hollow Howl clothing?

Accepted Answer

Most items are machine washable cold with like colors — turn graphic tees inside out to protect the print. Flannel and canvas pieces should be washed on a gentle cycle and hung to dry to preserve shape. Wool beanies should be hand-washed cold and laid flat to dry. Full care instructions are on each product's tag.

Question 13

How do your sizes fit?

Accepted Answer

Our tees and henleys run true to size with a relaxed fit; hoodies and outerwear are cut slightly roomy for layering. Each product page includes a size chart with chest, waist, and length measurements in inches and centimeters — if you're between sizes, we recommend sizing up for outerwear and true-to-size for tees.

Question 14

Do you ship internationally?

Accepted Answer

Currently we ship within the United States only, including Alaska, Hawaii, and U.S. territories. We hope to expand internationally in the future.

Question 15

Do you offer bulk or wholesale pricing?

Accepted Answer

Yes! Contact us at support@hollowhowl.us for bulk orders of 10 or more units, or to ask about wholesale pricing. We respond within 1–2 business days.

Question 16

What if an item I want is out of stock?

Accepted Answer

Popular styles restock regularly. Email support@hollowhowl.us and we'll let you know an estimated restock date or notify you as soon as it's back.

Question 17

Is overnight shipping available?

Accepted Answer

Yes — Overnight Shipping via FedEx Priority is available at checkout for $24.99 and delivers the next business day after your order ships.

Frequently Asked Questions