Privacy Policy

Last updated: September 2026

Introduction

CAMPOS RETAIL LLC ("Hollow Howl," "we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us when you visit hollowhowl.us or make a purchase from our store. This Privacy Policy explains what information we collect, how we use it, who we share it with, and the choices you have regarding your data. By using our site, you agree to the practices described in this policy.

Information We Collect

We collect several categories of information depending on how you interact with our site:

Information you provide directly: your name, email address, shipping and billing address, phone number, and any details you include when contacting customer support, submitting a product review, or subscribing to our newsletter.

Payment information: when you check out, payment is processed securely by PayPal. We receive confirmation that payment was successful along with a transaction reference, but we never receive or store your full card number, CVV, or banking credentials on our own servers.

Automatically collected information: when you browse our site, we automatically collect certain data through cookies and similar technologies, including your IP address, browser type and version, device type, operating system, pages viewed, time spent on each page, referring website, and general location derived from your IP address (city/region level, not precise GPS).

Order and account information: details about the products you purchase, order history, order status, and any tracking numbers associated with your shipments.

How We Use Your Information

We use the information we collect for the following purposes:

• To process, fulfill, and ship your orders
• To send order confirmations, shipping notifications, and tracking updates
• To respond to customer service inquiries and resolve issues with your order
• To detect and prevent fraud, unauthorized transactions, and abuse of our site
• To send marketing emails about new arrivals, promotions, or restocks — only if you have opted in, and you may unsubscribe at any time
• To analyze site traffic and user behavior so we can improve our product pages, checkout flow, and overall site experience
• To comply with legal obligations, such as tax recordkeeping

We do not sell, rent, or trade your personal information to third parties for their own marketing purposes.

Cookies & Tracking Technologies

Cookies are small text files stored on your device that help our site function properly. We use the following types of cookies:

Essential cookies: required for core site functionality, such as keeping items in your shopping cart as you browse and remembering your session during checkout.

Analytics cookies: help us understand how visitors use our site — which pages are most popular, where visitors drop off, and how long they stay — so we can make improvements.

Preference cookies: remember choices you've made, such as whether you've dismissed our cookie consent banner.

When you first visit hollowhowl.us, you'll see a cookie consent banner allowing you to Accept or Decline non-essential cookies. You can also disable cookies at any time through your browser settings, though doing so may affect certain site features such as cart persistence between visits.

Third-Party Services

We rely on a small number of trusted third-party services to operate our store:

PayPal: processes all payment transactions on our site. PayPal maintains its own privacy policy governing how it handles your payment data, available at paypal.com/privacy. We encourage you to review it.

Analytics providers: we may use services such as Google Analytics to understand aggregate, anonymized traffic patterns. These providers only receive the minimum data necessary to perform their services and are contractually restricted from using it for purposes other than helping us operate and improve our site.

Email service providers: if you subscribe to our newsletter, we use a third-party email platform to deliver those communications. Your email address is shared only for this purpose.

Data Sharing & Disclosure

Beyond the third-party service providers listed above, we may disclose your information if required to do so by law, in response to a valid legal request from a government authority, or to protect the rights, property, or safety of CAMPOS RETAIL LLC, our customers, or others. In the event of a merger, acquisition, or sale of assets, customer information may be transferred as part of that transaction, subject to the same privacy commitments described here.

Data Security

We take reasonable technical and organizational measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. Our site is served over HTTPS, and payment processing is handled entirely by PayPal's PCI-compliant infrastructure. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

Data Retention

We retain order records for at least seven years to comply with tax, accounting, and legal obligations. Account and browsing data is retained only as long as necessary for the purposes described in this policy, after which it is deleted or anonymized. You may request deletion of personal data that is not required for legal or accounting compliance by emailing [email protected].

Your Rights (CCPA/GDPR)

Depending on your location, you may have some or all of the following rights regarding your personal data:

• The right to access the personal data we hold about you
• The right to request correction of inaccurate or incomplete data
• The right to request deletion of your personal data, subject to legal retention requirements
• The right to opt out of marketing emails at any time via the unsubscribe link included in every email we send
• The right to request a copy of your data in a portable, machine-readable format
• The right to know what categories of personal information we have collected and disclosed, if you are a California resident under the CCPA

To exercise any of these rights, contact us at [email protected]. We will verify your identity before fulfilling the request and will respond within 30 days.

Children's Privacy

Our site is not directed at children under the age of 13, and we do not knowingly collect personal information from children under 13. If we become aware that we have inadvertently collected such information, we will take steps to delete it promptly.

International Visitors

Our site is operated from the United States, and any information you provide will be processed and stored in the United States. If you are visiting from outside the U.S., please be aware that your information will be transferred to, stored, and processed in the U.S., where data protection laws may differ from those in your home country.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. Material changes will be reflected by an updated "Last updated" date at the top of this page. We encourage you to review this policy periodically.

CAMPOS RETAIL LLC · [email protected] · 1740 MONTEVINA CIR 507 OXNARD, CA 93030