Return & Refund Policy
Our Return Policy
Hollow Howl wants you to love what you wear. This policy applies to orders shipped within the United States. We accept returns and exchanges within a 30-day return window from the date you receive your order.
Return Eligibility
To be eligible for a return, items must be new and unworn, with original tags attached and in their original packaging. We are unable to accept items that show signs of wear, washing, or damage caused after delivery.
No restocking fee. We do not charge a fee to process your return — you'll be refunded the full item price.
How to Initiate a Return
Returns are handled in person at our store location. To start a return, email [email protected] with your order code and the item(s) you'd like to return, and our team will confirm your return details and store visit before you bring the item(s) in. All currency amounts are in USD.
Return Shipping Costs
Because returns are completed at our store location, there are no return shipping costs charged to you.
Refunds
Once your returned item has been inspected and approved, your refund will be processed within 5–10 business days to your original payment method. You'll receive an email confirmation once the refund has been issued.
Exchanges
Yes — we're happy to offer exchanges for a different size or color, subject to availability, when you bring the item to our store within the 30-day window. If the item you'd like is unavailable, we'll process a full refund instead.
Non-Returnable Items
Final sale items marked as such at checkout, gift cards, and items returned outside the 30-day window are not eligible for return or exchange.
Damaged or Wrong Items
If your order arrives damaged, defective, or incorrect, contact us within 7 days of delivery at [email protected] with your order code and a photo of the issue. We'll arrange a replacement or full refund at no cost to you.
Questions
Reach our support team at [email protected] or call +18603626042. We respond within 1–2 business days.